Reference

maps slot Legal: Clear Terms For Your Account

maps slot sets out Legal terms for account access, wallet activity, personal data and contact requests in one place.

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maps slot maps slot Legal: Clear Terms For Your Account
CONTACT ROUTES

Get Policy Help Without Guesswork

A clear contact path matters when a Legal question affects account access or a wallet record. We ask you to include the account phone number, the issue date, and any payment receipt reference that helps us locate the matter without asking for your password. Our support route can separate a login concern from a DANA, OVO, GoPay or QRIS status question, then direct the request to the relevant account record. If you need a policy change or correction, state that directly so we can treat it as a Legal request.

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Account access

If phone verification or login access does not match your account, send the account phone number and a short description through our support contact route. We use those details to identify the record and explain the next account step without requesting your password.

Wallet records

For a DANA, OVO, GoPay or QRIS receipt question, include the payment reference, date and amount shown on your receipt. We can use that information to check the wallet status while keeping the request focused on the relevant transaction record.

Policy requests

To ask for data correction, access or removal, label your message as a Legal request and identify the account details involved. We will explain whether the request can be completed and what account-security check is needed before changes are made.

DATA PRACTICE

How We Handle Legal Account Records

We keep our Legal process practical: identify the account, check the request, explain the relevant record, and apply an allowed change.

Data handling

We use account details to provide access, check account activity and respond to your support request.

Cookie choices

Cookies can help remember a session or keep a device path working between login and the lobby.

Account security

We use phone verification before account access and may check account details when a Legal request involves personal data.

Record retention

We retain account and transaction records for the period needed to operate the account, check payment status, resolve disputes and…

Who to contact

Send policy questions through our support contact route rather than opening a second account to repeat the request.

Requesting changes

You may ask us to correct account data, explain its use or assess a removal request where local law permits.

Answers Before You Open An Account

These Legal answers cover the questions we expect before an Indonesian account is opened or used. They focus on access, personal data, cookies, payment records and requests for changes rather than general lobby features. If your situation is not covered, send the account phone number and a short description through our support contact route. We can then identify the relevant policy point and tell you which verification step applies.

The Legal page covers account access, phone verification, personal data, cookies, payment records, retention and contact requests. It also explains that access depends on local law. It is the place to start when you need to understand a policy before opening or using your account.

Yes. Access depends on local law, so the service or a particular account action may not be available in every location. We ask you to use accurate account details and will not describe access as available where local rules do not permit it.

We use the details needed for account access, phone verification, support and transaction checks. A DANA, OVO, GoPay, QRIS, bank-transfer or virtual-account reference may help us locate a payment record. We do not need your wallet PIN or account password in support messages.

Send a Legal request through our support contact route with your account phone number, the incorrect field and the correction you seek. We may complete a security check before changing anything. Where local law permits, we will explain the result and any record that must remain.

Yes. You can ask which cookie setting relates to your account session or device path, and you can also adjust browser cookie controls. Some settings may affect login behaviour. We will keep the answer focused on the cookie or session detail you identify.

Records are kept for the period needed for account operation, payment-status checks, dispute handling and applicable Legal duties. A removal request does not always erase a record immediately. We will explain the reason when a transaction or account record must be retained.

Include the account phone number, the date and time of the issue, the device path if known, and any DANA, QRIS or bank-transfer reference involved. Do not send a password or wallet PIN. This lets us check identity, access status and the relevant policy record.

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